The secure messaging app transforming charity collaboration & communications
Many charities rely on informal messaging tools to coordinate people and projects. These tools weren’t designed for safeguarding, governance, or data protection — and they often require sharing personal phone numbers, using public join links, and managing conversations with little oversight.
Say goodbye to WhatsApp chaos and hello to professional, secure collaboration with the messaging app designed specifically for charities. SoGood Community is a secure, invite-only messaging and collaboration platform designed specifically for charities, volunteers, and community organisations. It provides a professional alternative to consumer messaging apps, with privacy, structure, and accountability built in from the start.
In 90 seconds…
Organisations can create dedicated channels for teams, projects, or services, with role-based access for trustees, staff, volunteers, and partners — ensuring people see only what they need to. Secure file sharing, version control, and full message search make it easy to find and manage information over time.
Mobile-first and available on iOS and Android, SoGood Community supports offline reading and composing, so teams can stay connected wherever they are. By bringing conversations and documents into one organised space, it reduces administrative overhead and helps charities coordinate their work more effectively.
Why traditional messaging apps fall short for charities
The WhatsApp problem in the charity sector
Recent research reveals that charities face significant communication challenges, with budget restrictions and staff availability being primary concerns. Most charities have defaulted to using WhatsApp for volunteer coordination, but this comes with serious drawbacks:
Privacy and safeguarding risks
WhatsApp requires users to share personal phone numbers, creating privacy concerns and potential safeguarding issues when working with vulnerable groups.
No professional oversight
Charity Commission guidance emphasises the importance of proper oversight and record-keeping, which is nearly impossible with informal WhatsApp groups.
Data protection compliance issues
GDPR compliance becomes challenging when personal and professional communications blur on a single platform.
Uncontrolled group management
Anyone can add or remove members, screenshot conversations, or access sensitive information without proper authorisation.
The real impact on charity operations
Multiple conversations with charity organisation stakeholders have highlighted how volunteers often say, “I don’t want to share my personal number” when asked to join WhatsApp groups. This directly impacts volunteer participation and community engagement.
As one charity leader noted: ” We can’t expect volunteers to hand out their personal mobile numbers, and email isn’t a fix either, as many don’t have private inboxes or aren’t comfortable using email on their phones. What we need is a simple, secure space that keeps everyone up to date with training, safeguarding notices, and last-minute updates without sacrificing their privacy.”
We’re transforming charity communication
The SoGood Community Platform represents more than just another messaging app — it’s a purpose-built solution addressing the real communication challenges facing the charity sector. By combining professional-grade features with charity-specific design, it enables organisations to:
Protect privacy
Volunteer coordination without compromising personal information
Maintain professional standards
Communications that meet governance and compliance requirements
Improve coordination
Efficient organisation of volunteers, events, and activities
Build stronger communities
Foster engagement while maintaining appropriate boundaries
Focus on mission
Spend more time on charitable purposes and less on communication chaos
A deeper dive into the platform
Read our paper on the rationale, benefits, technology and implementation details.
As the charity sector continues to evolve in the digital age, tools like the SoGood Community Platform provide the foundation for more effective, secure, and professional operations. The platform’s commitment to the sector’s unique needs, combined with modern technology and user-friendly design, makes it an essential tool for forward-thinking organisations.
Ready to transform your charity’s communication?
Join the growing number of organisations discovering the benefits of purpose-built collaboration platforms — Contact SoGood today to learn about beta programme availability and start your journey towards more effective, secure, and professional charity communication.