I’m a customer-experience & product design director with 25 years expertise in strategic planning & delivery of delightful and profitable digital customer experiences. I have a particular skill in designing usable, effective systems for complex business problems, where employee experience and operational feasibility are paramount, and I create seamless and frictionless experiences that bridge the physical and digital worlds in operationally supportable ways. I bring a service design approach to SoGood Partners, where this holistic, evidence-based and outcome-focussed methodology is applied to find suitable outcomes for our third-sector partners.
Digital tools and platforms can help charities streamline their processes, improve fundraising efforts, and enhance digital engagement with supporters and…
No matter which report or study you look at, one conclusion is clear: volunteering in the UK is at a…